FAQ

1. How to know the shipping rates?

All shipping fee shall be indicated at Checkout page in the Order Summary before you proceed with payment.

2. When will I receive my order?

After your order is verified and payment has been made, you can expect to receive your order within the following time frame:

West Malaysia: 4-6 working days (exclude Saturday, Sunday, dan Public Holiday)
Sabah & Sarawak: 5-7 working days (exclude Saturday, Sunday, dan Public Holiday)

3. I ordered multiple items, but I only receive ONE (1), where are my other items?

Firstly, apology for the inconvenience caused. Should you encounter with this issue, kindly reach out to our customer service team via email marketing@perfectcompanion.com.my. We shall require your order number and the missing item’s name & proof photo to investigate further. Any feedback to be made must be within 24 hours upon receiving the item.

4. Can I pre-arrange/schedule the date of my delivery?

We are very sorry as we unable to pre-arrange/schedule the date of your delivery as our standard delivery as in (2).

5. Do you deliver during weekends and holidays?

Unfortunately, our own logistic or courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel of order on working days only.

6. I need my order immediately; can Perfect Companion (M) Sdn Bhd speed up the delivery?

We do not offer any urgent order or delivery.

7. I have just received a notification e-mail saying that my order has been fulfilled. When will I receive my order?

Once you receive the notification of fulfilment, you shall receive your order within the time frame of 4-5 working days for West Malaysia and 5-7 working days for East Malaysia. Tracking number will be given via same email and shall be available on the courier tracking site in the next 24 hours.

8. How can I know exact date and time of the delivery?

We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by delivery queue, product availability, your shipping destination and the courier partner’s delivery schedule in your location.

9. Can I cancel my order after order has been shipped?

Unfortunately, we are unable to accommodate to your request for cancellation once the item has been shipped.

10. Do Perfect Companion (M) Sdn Bhd offer international shipments?

International shipment is not available at the moment.

11. Can Perfect Companion (M) Sdn Bhd deliver the package to my office?

Perfect Companion (M) Sdn Bhd can deliver to the address as indicated during checkout, whether it is your house or office address.

12. Can I pick up my order at Perfect Companion (M) Sdn Bhd office?

Perfect Companion (M) Sdn Bhd currently does not provide our customers with a self-service delivery location to pick up your orders.