i. Returns & Refunds

All items ordered are strictly not returnable or refundable.

ii. Cancellation

Perfect Companion (M) Sdn Bhd may cancel an order if the Product is not available for any reason. Perfect Companion (M) Sdn Bhd shall notify you if this is the case and return any payment that you have made, as agreed in writing and signed by Perfect Companion (M) Sdn Bhd.

Perfect Companion (M) Sdn Bhd shall refund the money received by using the same method originally used by you to pay for the Product.

Perfect Companion (M) Sdn Bhd shall not accept any cancellation of order for any possible reason, execpt for cases as mentioned in (Cancellation 1)

iii. Faulty Products

Perfect Companion (M) Sdn Bhd warrant that:

  • the Product will be delivered undamaged in the quantities ordered; and
  • the Product will conform with the manufacturer’s latest published instructions as set out on the Site or in our Product material at the time of your Order.
  • should the received product is in damaged condition, kindly email us at marketing@perfectcompanion.com.my within 24 hours upon receiving item.

Before delivery, Perfect Companion (M) Sdn Bhd may make minor adjustments to material, colour, weight, measurements, design and other features to the extent that they are reasonable.


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